LIFETIME FREE SERVICE TERMS & CONDITIONS

• Lifetime warranty on inverter compressor is applicable on purchase of Cruise VarioQool Inverter Ac's only for individual/retail customers only. Lifetime for a residential air conditioner is defined as 10 years based on the E-Waste management rules-2016 guidelines (which defines the lifetime of the inverter compressor in the offer).
• Free service & extended warranty policy is applicable for Cruise Inverter air conditioners of 1.0, 1.2, 1.5 & 1.6 Ton capacity split air conditioners invoiced to end customer only, sold via authorised channel partners only.
• Over and above the 1 Year comprehensive warranty, the additional 9 Year warranty is on Inverter compressor and does not include gas charging & labour costs.
• 4 year extended warranty is applicable on all functional and electronic parts of the air-conditioning unit (excluding plastic, sheet metal parts, and refrigerant charging) in addition to the 1 year standard warranty.
• 1 Free preventive maintenance service calls will be provided within the one year standard warranty period, and 4 free periodic preventive maintenance services will be provided on an interval of 12 months for an additional 4 years.
• To claim this additional warranty and service offer, the customer is required to register the product and personal details with Cruise within 7 days of purchase.
• The following details would be required for complete product registration: [Customer Details] Customer full name, address, mobile number, e-mail ID; [Channel partner details] Dealer name, invoice number, invoice date; [Product details] Model name & serial number of indoor & outdoor unit.
• The air conditioner unit is required to be installed by a Cruise Authorized Service Partner only and Customer needs to request for 1 Dry and 1 Wet Service each year (performed on chargeable basis) to get the component extended warranty & yearly free maintenance services.
• To get the Cruise Free Service, customer needs to book all service calls with Cruise Customer Care on Toll-free number 1800-123-8800 or register a service request on the company’s website www.cruiseac.com only. In any other case, the offer will be deemed invalid.
• All periodic preventive maintenance services for the 5 year period is to be done by a Cruise authorized service partner only for no cost service offer.
• In-case of any product breakdown repairs or replacement of parts (including all functional parts, plastic & sheet metal parts, gas charging & labour), it will be done on chargeable basis after the period of the extended warranty period.
• For attending any service call under this offer beyond the municipal limits of the jurisdiction/locality in which the Authorised service agent/dealer of Cruise is situated (outstation locations), all expenses incurred in dispatching the unit, or parts thereof, in connection with deputing of service personnel/ technicians, to and fro conveyance and other incidentals as prevailing from time to time will be borne by the customer.
• This offer will be null and void if the product is opened/repaired/modified by any unauthorized service person/center and such a unit shall be declared as tampered. No further warranty or free services shall be applicable to such Unit.
• This no service charge offer will automatically expire once the free services are availed or the 5 year period is completed (whichever condition is satisfied first).
• In the event of any re-installation/ or change in the location of the unit during the offer period, this offer shall become null and void.
• The company shall not be deemed to be in default for any delay in servicing/ regulation of government, public movement, war performance or any unavoidable situation or force majeure, etc.
• Offer is not applicable on cassette, floor standing, ducted or mega split air conditioners.
• Any institutional sale is not covered in this offer.
• The company reserves the right to withdraw this offer at its sole discretion at any point of time.
• All other terms & conditions shall remain the same as per the original warranty card of the product except for those covered above.
• All differences or disputes arising out of this offer are subject to the exclusive jurisdiction of courts at Mumbai, India.
• Worth Value of this offer is the perceived value for the customer, as per the average price of services.